FAQ Are your staff CRB checked and insured? All our entertainers are CRB checked and fully insured up to £10 million. What makes you different from other party entertainers? Quite simply, we are dedicated to giving you and your child a day you will never forget. We constantly revise our shows to keep them fresh, and we pride ourselves on our professionalism, enthusiasm and commitment. Will there be an interval in the show for food and drink? As our one hour show and forty-five minute show are so action packed, we do not provide a break for refreshments. However, we recommend having a quick drink break during our 1hr 30 minutes show. We stop for a 15-20 minute food break during our best-selling two hour show. Disco parties can go on for longer, so we negotiate food breaks with the organiser on an individual basis. Do you have a minimum or maximum number of children at a party? For our Little Stars and Captain Fantastic parties in a hall we recommend approximately 35 children or 15 children for a party held within the home. For 7yrs+ Disco parties the more the merrier! Do you give out sweets and prizes? With Captain Fantastic every child is a winner and our games reflect this with no child being singled out for prizes. Due to the possibility of allergies however, no sweets are given. Do your entertainers dress up? For the Captain Fantastic Magic Party, all our entertainers dress up as Captain Fantastic once the stage is set. For the Baby, Tots, and Toddler group and 7yrs+ Disco party your Captain will be wearing a clearly identifiable Captain Fantastic T-shirt. How far in advance should I book? Due to the popularity of Captain Fantastic Entertainers, we do advise booking as far in advance as possible. However, we do occasionally get cancellations so please feel free to ring us at any time to enquire. How do I book? Just call 020 8245 9019 or email email@example.com and we will endeavour to get back to you as soon as possible. What happens once I’ve booked the party? Once you have booked a party, you will receive a confirmation email with the agreed details of the party and instructions on how to make the deposit payment. On the week of the party, your entertainer/DJ will call you to go over the details and make sure everything is still fine for the party to go ahead. If you have any questions or concerns please feel free to discuss them with your entertainer or DJ. What time will my entertainer arrive? Your Captain Fantastic Children’s Entertainer will arrive 30 minutes before the agreed time to set up and say hello. For disco parties, depending on requested lighting, the setup time can be between 30-45 minutes. Do you bring all your own equipment with you? Yes, we bring everything. We supply all of our own props, the music system, lights etc. So, apart from food and drink, you don’t need to worry about a thing but don’t forget to bring a lighter for the birthday cake! Do you bring your own music? Yes, we do. If your child loves any particular song, just let your Captain know in the confirmation call and we will try our best to play it for you. What age range do you cater for? Babies, tots and toddler group: 0-3yrs Little Stars parties: 1-3yrs Captain Fantastic magic parties: 3-7yrs Disco parties: Any age My child is very shy and I am not sure that they will enjoy being the centre of attention. What would you advise? When your party entertainer calls you to discuss the party, this will be the perfect opportunity to go through any concerns that you may have. When a child is very shy, our entertainers will do their absolute best to put the child at ease before any of the other guests arrive and of course, your child will not be made to do anything they don’t want to! We are thinking of hiring a bouncy castle. Would you recommend this? Whilst bouncy castles are lots of fun they can be a children’s entertainers worst nightmare as they can prove a massive distraction. If you wish to have one, we would ask that you make sure the bouncy castle is let down during the entertainment. What booking times are you available? We are completely flexible Monday – Friday but we favour daytime slots of 11am – 1pm or 3pm – 5pm during the weekends. We can also provide evening parties on weekdays and weekends. Will we need to provide parking? It is important that your entertainer is able to park close to the doors of the venue. Our Captains have a lot of equipment and we wouldn’t wish to start late. Is it okay to have balloons and decorations at my party? Balloons look lovely, but if you wish to have balloons at your party, we would prefer that you hang them from the ceiling, as balloons left loose on the floor can be a big distraction and cause tears when they pop.