Returns Policy

If you are not completely happy with your purchase we can either exchange, offer store credit or refund the ordered goods, provided they are returned to us with proof of purchase within 7 days in their original condition*

*The inner packaging is returned and is unopened.
The goods are in their original condition.

Captain Fantastic cannot be held responsible for loss or damage to returned goods and recommends that the returned goods are sent by a secure and traceable nature such as Royal Mail ‘special delivery’ or a courier service. These terms and conditions do not affect your statutory rights as a consumer.

We will aim to send out an exchange item within 24 hours of receiving the returns.

If a refund is required a full refund for the price of the goods will be offered and a credit will be issued to your account, within 24 hours of receiving the item, which will show on your account within 2-5 working days.