Privacy Policy

PLEASE READ OUR PRIVACY POLICY CAREFULLY

Captain Fantastic Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions for Services, Website Disclaimer, and Cookies Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.captain-fantastic.co.uk and using any of our services, you are accepting and consenting to the practices described in this policy.

If you have any comments on this policy, please email them to [email protected].

Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), says we have to give you as a ‘data controller’:

Our site address is: www.captain-fantastic.co.uk
Our company name is: Captain Fantastic Ltd
Our registered company number is: 14264643
Our registered address is: 122 Ash Grove, Harefield, Uxbridge, Middlesex, UB9 6EZ

Information we may collect from you

We may collect and process the following data about you in operating the website and performing any of our services:

Information you give us:
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail, or otherwise. The information you give us may include your name, address, e-mail address, phone number, payment details, personal descriptions, and photographs.

Information we collect about you:
We may automatically collect certain technical information during your visits to our site including:

• IP address
  
  
• Browser and device information
  
  
• Time zone settings
  
  
• Pages visited and interaction patterns
  
  
• Traffic data and location data
  
  

Information we receive from other sources:
We may receive data from third parties such as:

• Technical, payment, and delivery services
  
  
• Advertising and analytics providers
  
  
• Search information providers
  
  
• Credit reference agencies
  
  

We use third-party analytics tools such as Google Analytics. By accessing and using our website, you consent to the processing of data by these providers in accordance with this privacy policy.

We may collect and store images (including photographs taken at events), with your consent, for promotional and marketing purposes. These images will never be used inappropriately.

Lawful basis for processing

Under GDPR, we will ensure your personal data is:

• Processed lawfully, fairly, and transparently
  
  
• Collected for specified, legitimate purposes
  
  
• Adequate, relevant, and limited to what is necessary
  
  

Processing is only carried out if at least one of the following applies:

• You have given consent
  
  
• It is necessary for the performance of a contract
  
  
• It is required by legal obligation
  
  
• It is to protect vital interests
  
  
• It is in the public interest
  
  
• It is for our legitimate interests, unless overridden by your rights
  
  

Uses made of the information

We use your information to:

• Provide products and services to you
  
  
• Manage bookings and contracts
  
  
• Notify you of changes to services
  
  
• Respond to your queries or feedback
  
  
• Improve site performance and security
  
  
• Market similar services to those previously provided
  
  

We will not contact you with unrelated marketing unless you have opted in. You can withdraw consent at any time by contacting [email protected].

Disclosure of your information

We may share your personal data with:

• Payment processors (e.g. Handepay)
  
  
• CRM and booking systems (e.g. Zoho)
  
  
• Subcontractors and suppliers
  
  
• Analytics and marketing platforms
  
  

We may also disclose your information:

• In the sale or acquisition of business assets
  
  
• To comply with legal obligations
  
  
• To protect the rights, property, or safety of Captain Fantastic Ltd, our customers, or others
  
  

Where we store your personal data

All personal data is stored securely. In some cases, your data may be processed outside the EEA. By submitting your data, you agree to this transfer, storage, and processing. We will take all steps reasonably necessary to ensure your data is treated securely.

Although we take precautions, transmission of data via the internet is not completely secure. Once we have received your information, we use strict procedures to prevent unauthorised access.

We retain personal data only as long as necessary for our legitimate purposes. We review this annually and securely delete data that is no longer required.

Your rights

Under GDPR, you have the right to:

• Access the data we hold about you
  
  
• Request correction or deletion
  
  
• Object to processing
  
  
• Restrict or transfer your data
  
  
• Withdraw consent
  
  
• Lodge a complaint with a supervisory authority
  
  

To exercise your rights, contact [email protected].

External links

Our website may contain links to other websites. We are not responsible for their content or privacy policies. Please review their policies before submitting any data.

Changes to our privacy policy

Any changes we make to this policy will be posted on this page. Please check back regularly for updates.

Contact

Questions, comments or requests regarding this privacy policy are welcome and should be sent to [email protected].