Our Terms of SaleHere at Captain Fantastic, we always want our customers to have complete transparency when booking our services. Whether it be a single, one-off booking or a block service; we will provide you with total clarity when it comes to our payment terms.
Standard Payment TermsThis is what we offer to most of our customers, most of the time. It is mainly applicable to single service bookings. What this means to us, is that we require a deposit within 7 days of confirmation of your booking. We will only ever confirm a booking with your consent following contact with you via telephone, email or social media. You will receive an email from us with all of your bookings details to check over. Please use the booking ID number provided in this email (which will look something like cf-1234), to pay over the phone with us, or by the BACS details provided. The remainder of the balance is due to the sub-contracted entertainer on the day of the party.
Business Standard TermsWith b2b transactions, we will always ask for a 50% deposit prior to the event with the remainder of the balance to be paid no later than 7 days prior to the event. You have 7 days from the point of your confirmation being sent to pay your deposit. We will always specify these payment terms unless alternative terms have been discussed, in which case we will specify this in any confirmation and invoice documentation that we send to you. Standard Cancellation terms apply. We will remind you that your deposit is due before the 7 days is up. This may be by telephone, email or both. Please be aware that once this date does pass – we reserve the right to remove and cancel the booking. If you are having difficulty paying the deposit, please do contact us. Where we can, we will try to find a better solution.
30 Day Payment termsSometimes, we may offer B2B customers 30 day payment terms, if they have been requested prior to invoicing. This is 30 days from our invoice date, or the booking date – depending on what has been agreed in writing, prior to receipt of our invoice. We may request references from credit agencies if you wish to set up an ongoing account facility with such payment terms, with us.
Pay in Full/ ProformaSometimes, we ask customers to pay in full prior to the booking date. This is mandatory for some of our services, but could also be because of the nature of the event or your previous payment history. In this scenario we will ask you to pay a deposit, then the remainder of the balance will be due no later than 7 days prior to the event. If we do not receive the full balance by the specified date, we reserve the right to cancel the booking, and obtain the deposit to cover any potential loss of earnings to the business. Again, if you are struggling, please contact us to discuss alternative options.
CancellationsIf you decide to cancel less than 14 days prior to your booking date, we will obtain your deposit. We will have booked a sub-contract entertainer that is relying on that income, and may not be able to find them another booking at such late notice. If we have agreed payment terms which require that you pay the balance after the booking date and you decide to cancel less than 14 days prior to the event, we will charge you 50% of the booking cost for the same reason.
VATAll prices on the website or quoted are non-inclusive of VAT unless otherwise specified. VAT is only charged to b2b customers and will be added to your confirmation and invoice.
VAT Number: 249 8664 48
If you have any questions regarding our terms, please do not hesitate to contact us on 0208 245 9019